Knows the law
I came to Nicole with a vague idea that I might have been wrongfully terminated. She zeroed in on the specific areas in which there were legal claims. She knew terms and categories, which I had not been able to discover on my own through online research. She was amazingly adept at narrowing down the volumes of information in my head into a legal brief which the EEOC recognized and to which the company responded surprisingly quickly. We settled with extraordinary terms in my favor. She did an excellent job and was great (even fun) to work with.